Manager: Client Engagement I

Capitec Bank Limited; Stellenbosch; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Capitec Bank Limited in Stellenbosch seeks a seasoned Client Engagement Leader to drive strategy, execution and delivery across client-facing programmes. You will translate portfolio direction into team plans, maintain high-quality engagement standards, and lead the Specialists to strengthen governance and capability.

The role requires 5+ years in client engagement, CRM or customer service, with experience leading a team in a compliant environment.

Qualifications

• Bachelor's Degree in Marketing or Business Management.
• 5+ years experience in client engagement, CRM or customer service.
• Proven leadership of a specialists team delivering customer-facing programmes.
• Experience in a compliance-conscious or regulated environment.
• Ability to manage multiple priorities while maintaining quality.

Responsibilities

• Lead a Client Engagement team and be accountable for its strategy, execution and delivery.
• Translate portfolio direction into team-level plans and ensure consistent execution and quality.
• Build team capability and foster accountability within governance frameworks.

Skills

Communications Skills

Computer Literacy

Education

Bachelor's Degree in Marketing or Business Management

Tools

MS Word

MS Excel

MS Outlook

Job description

Select how often (in days) to receive an alert:

• To lead a Client Engagement team or channel and to be accountable for its strategy, execution and delivery - translating portfolio direction into team-level plans, ensuring consistent execution and quality of engagement activity, setting and maintaining operational standards within its channel or workstream, and managing day-to-day delivery.
• To build team capability, develop the Specialists and foster accountability for delivery outcomes within established governance frameworks.

Experience

• 5+ years professional experience in client engagement, customer communications, marketing operations, CRM or customer service.
• Proven experience leading a team of specialists delivering customer-facing or operational programmes.
• Experience managing day-to-day operational tasks and quality; track record of consistent delivery.
• Experience working in a compliance-conscious or regulated environment.
• Demonstrated ability to manage multiple competing priorities and maintain quality standards.

Qualifications (Minimum)

• Bachelor's Degree in Marketing or Business Management

Knowledge

• Understanding of client engagement principles and the role of the specific channel or workstream.
• Working knowledge of Direct Marketing channels (SMS, email, WhatsApp, in-app) and Next Best Action placement in App and Branch, including how channels are selected and sequenced based on client engagement data.
• Working knowledge of engagement platforms and tools used by the team.
• Familiarity with data handling and privacy principles in financial services.
• Understanding of engagement performance metrics, measurement and reporting frameworks, and how to interpret performance data to draw conclusions and recommend action.
• Knowledge of team management fundamentals.
• Stay current with relevant technologies (including AI tools) applying them responsibly and effectively to optimise everyday tasks and outputs

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06