Specialist Client Engagement II

Capitec Bank Ltd; Stellenbosch; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Capitec Bank Ltd. in Stellenbosch is seeking a Client Engagement Specialist to design, build, and optimise intelligent customer engagement programmes that create real value for customers and the business.

You will work with Salesforce Marketing Cloud and modern CRM technologies to shape personalised journeys, collaborate across business and technical teams, and contribute to data-driven customer experiences.

Qualifications

• 3–5 years' experience in a CRM, client engagement, marketing tech, or client relationship environment.
• Hands-on experience with Salesforce Marketing Cloud and/or other CRM platforms.
• Understanding of customer data, segmentation, data modelling, and customer-centric engagement strategies.
• Exposure to APIs, systems integration, and digital ecosystem connectivity.

Responsibilities

• Design, build, and optimise intelligent customer engagement programmes that create real value for customers and the business.
• Help shape personalised customer journeys and influence digital engagement strategies.
• Collaborate with cross-functional teams to implement CRM solutions and drive data-driven customer experiences.

Skills

Analytical Skills

Communications Skills

Interpersonal & Relationship mgmt

Planning, organising & coordination

Education

SAFe SPC certification

Honours Degree in IT or similar

Tools

Salesforce Marketing Cloud

Job description

Select how often (in days) to receive an alert:

Build customer experiences that millions remember.

If you're passionate about CRM, customer engagement, Salesforce Marketing Cloud, and turning insight into meaningful customer interactions, this is your opportunity to step into a role where your work directly influences customer relationships at scale.

We're looking for a Client Engagement Specialist to help design, build, and optimise intelligent customer engagement programmes that create real value for both customers and the business. This is more than campaign execution. It's an opportunity to shape personalised customer journeys, influence digital engagement strategies, and work with modern CRM technologies in a highly collaborative environment.

Experience

• At least 3-5 years' experience working within a CRM, client engagement, marketing technology, or client relationship environment.
• Hands-on experience with Salesforce Marketing Cloud and/or other CRM platforms.
• An understanding of customer data, segmentation, data modelling, and customer-centric engagement strategies.
• Exposure to APIs, systems integration, and digital ecosystem connectivity.
• Experience working with multiple stakeholders across business and technical teams.
• Knowledge of Agile delivery methodologies.
• Strong analytical, problem-solving, and communication skills.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or Similar

Knowledge

Minimum:

• Salesforce Marketing Cloud
• Customer Relationship Management (CRM)
• Customer Experience
• Customer Journey Design
• Marketing Automation
• Process Engineering
• API & Systems Integration
• Digital Engagement
• Stakeholder Management
• Agile Delivery Practices

Ideal:

• CE or CX Journey mapping
• Technical CRM program building
• Digital channel development and integration
  

Skills

• Analytical Skills
• Communications Skills
• Interpersonal & Relationship management Skills
• Planning, organising and coordination skills

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06