Senior CX Leader: Client Journeys & Experience

Capitec Bank Ltd.; Sandton; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Capitec Bank Ltd. is seeking a seasoned Customer Experience leader to design and evaluate client journeys across Capitec Business Bank channels.

You will own CX outcomes for assigned products, align with business strategy, and champion CX across the design process with leadership and insights. Ideal candidates have 6+ years in CX, experience leading initiatives, and a background in industrial engineering or business management.

Qualifikationen

• Client Experience Principles and Practices
• Journey and Persona Design
• Research and Insights Methodologies
• Data Analysis & CX Measurement
• Facilitation and Stakeholder Management
• Design Thinking Experience

Aufgaben

• Design and evaluate the client experience across various touchpoints at Capitec Business Bank, with a focus on enhancing client interfaces and optimizing their journeys.
• Take ownership of CX aspects for assigned channels and products, ensuring alignment with business and product strategies.
• Champion the CX aspects of the design process with thought leadership in the discipline and competence of CX, applying insights to continuously improve the desired client experience.

Kenntnisse

Analytical skills

Attention to Detail

Communications Skills

Planning

Organising and coordination

Ausbildung

Industrial Engineering or Business Management

Jobbeschreibung

Capitec Bank Ltd. is seeking a seasoned Customer Experience leader to design and evaluate client journeys across Capitec Business Bank channels.

You will own CX outcomes for assigned products, align with business strategy, and champion CX across the design process with leadership and insights. Ideal candidates have 6+ years in CX, experience leading initiatives, and a background in industrial engineering or business management.