Client Engagement Lead: Strategy & Delivery

Capitec; Stellenbosch; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Capitec Bank in Stellenbosch seeks a senior Client Engagement lead to shape and deliver channel strategy across SMS, email, WhatsApp, in-app and branch touchpoints. You will translate portfolio direction into team plans and oversee day-to-day delivery.

The role requires 5+ years in client engagement or marketing operations, proven team leadership, and experience in regulated financial services. You will build capability, ensure governance and optimise engagement using data and privacy principles.

Qualifications

• 5+ years professional experience in client engagement, customer communications, marketing operations, CRM or customer service.
• Proven experience leading a team of specialists delivering customer-facing or operational programmes.
• Experience managing day-to-day operational tasks and quality; track record of consistent delivery.
• Experience working in a compliance-conscious or regulated environment.
• Demonstrated ability to manage multiple competing priorities and maintain quality standards.
• Bachelor's Degree in Marketing or Business Management is required.

Responsibilities

• Lead a Client Engagement team or channel and own strategy, execution and delivery.
• Translate portfolio direction into team plans and ensure consistent execution and quality.
• Build team capability and develop the specialists within governance frameworks.
• Manage day-to-day delivery and maintain operational standards over the channel or workstream.

Skills

Problem solving

Decision making

Communications

Management

MS Office

Education

Bachelor's Degree in Marketing or Business Management

Job description

Capitec Bank in Stellenbosch seeks a senior Client Engagement lead to shape and deliver channel strategy across SMS, email, WhatsApp, in-app and branch touchpoints. You will translate portfolio direction into team plans and oversee day-to-day delivery.

The role requires 5+ years in client engagement or marketing operations, proven team leadership, and experience in regulated financial services. You will build capability, ensure governance and optimise engagement using data and privacy principles.