Client-Driven Universal Banker: Growth & Solutions Expert

Standard Bank Group; Overberg Test Range; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Standard Bank Group is seeking an experienced Universal Banker to deliver client-focused sales and banking solutions within our branch network in the Western Cape. You will engage clients, identify needs and provide appropriate banking solutions while ensuring risk, compliance and FAIS requirements are met.

Essentially, you will open, amend, transfer and close accounts, assess client needs, educate on digital channels and maintain accurate records to support branch growth and high service

Qualifications

• 3 to 4 years' experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.

Responsibilities

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and the appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.
• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.

Skills

Sales experience

Client service

Banking product knowledge

FAIS knowledge

Education

National Certificate or equivalent NQF 5 FAIS-aligned qualification

Job description

Standard Bank Group is seeking an experienced Universal Banker to deliver client-focused sales and banking solutions within our branch network in the Western Cape. You will engage clients, identify needs and provide appropriate banking solutions while ensuring risk, compliance and FAIS requirements are met.

Essentially, you will open, amend, transfer and close accounts, assess client needs, educate on digital channels and maintain accurate records to support branch growth and high service