Insurance Claims Handler

Placements24; Gqeberha; Hybride; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive salary

Medical aid and retirement fund

Professional development and insurance

Résumé du poste

Placements24 in Port Elizabeth is seeking a dedicated Insurance Claims Handler to manage the end-to-end claims process, from first notification to settlement, ensuring a smooth user experience for policyholders.

The role requires strong organization, communication, and knowledge of claims procedures, with a hybrid work model combining in-office collaboration and remote flexibility to support work-life balance.

Qualifications

• Experience in insurance claims handling or customer service.
• Strong understanding of insurance policies and claims procedures.
• Excellent organizational and time management skills.

Responsabilités

• Receive and log new insurance claims, ensuring all required information is accurately captured.
• Assess claims against policy terms and conditions, determining coverage and liability.
• Communicate professionally with policyholders, claimants, and third parties throughout the claims process.
• Gather necessary documentation and evidence to support claim investigations.
• Process claim payments accurately and in a timely manner, adhering to company guidelines.
• Identify and refer potentially fraudulent claims for further investigation.

Connaissances

Organizational skills

Time management

Communication skills

Interpersonal skills

Attention to detail

Formation

High school diploma

Insurance certifications (nice to have)

Outils

Claims management software

Office applications

Description du poste

About the Role

Our client is seeking a dedicated and efficient Insurance Claims Handler to join their team serving the Port Elizabeth area. This role involves managing the claims process from first notification to settlement, ensuring a smooth and satisfactory experience for policyholders. You will act as a primary point of contact, assessing claims, verifying coverage, and facilitating payments. The successful candidate will be organized, empathetic, and possess strong communication skills. This position utilizes a hybrid work model, offering a blend of in-office collaboration and remote flexibility, supporting a balanced professional life. You will be an integral part of a team committed to providing excellent service within the Eastern Cape region.

Key Responsibilities

• Receive and log new insurance claims, ensuring all required information is accurately captured.
• Assess claims against policy terms and conditions, determining coverage and liability.
• Communicate professionally with policyholders, claimants, and third parties throughout the claims process.
• Gather necessary documentation and evidence to support claim investigations.
• Process claim payments accurately and in a timely manner, adhering to company guidelines.
• Identify and refer potentially fraudulent claims for further investigation.

Requirements

• Previous experience in an insurance claims handling or customer service role.
• Strong understanding of insurance policies and claims procedures.
• Excellent organizational and time management skills.
• Proficient in using claims management software and standard office applications.
• Effective communication and interpersonal abilities.
• High school diploma or equivalent; further education or certifications in insurance are a plus.

Benefits

• Competitive salary and performance-based bonus opportunities.
• Hybrid work model combining office and remote work flexibility.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and insurance certifications.
• A supportive and collaborative team environment focused on customer satisfaction.