Insurance Claims Handler

Placements24; Paarl; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement planning

Training & development

Supportive team

Job summary

Placements24 is seeking an Insurance Claims Handler in Paarl to join a client-focused team. You will oversee the claims process from initial notification to settlement, ensuring fair, timely decisions and excellent service.

You will gather information, assess coverage, communicate with policyholders, and escalate suspected fraud. The role requires organization, empathy, and strong problem-solving in a dynamic insurance environment.

Qualifications

• Experience in claims handling, customer service, or related administrative role.
• Understanding of insurance principles and policy documentation.
• Strong organizational skills to manage a caseload efficiently.
• Excellent communication and interpersonal skills with empathy.
• Proficiency with computer systems for claims management and record-keeping.
• Attention to detail and accuracy.

Responsibilities

• Receive and log new insurance claims promptly and accurately.
• Gather information and documentation from claimants and relevant parties.
• Assess validity and extent of claims based on policy coverage and evidence.
• Communicate claim status updates regularly to policyholders.
• Negotiate settlements within defined authority limits.
• Process claim payments and maintain records of all claim activities.
• Identify potential fraudulent claims and escalate them for further investigation.

Skills

Organizational skills

Communication skills

Problem-solving

Empathy

Attention to detail

Customer service orientation

Education

Experience in claims handling or related role

Tools

Claims management software

MS Office

Job description

About the Role

Our client is actively seeking a dedicated and empathetic Insurance Claims Handler to join their team in Paarl . In this client-facing role, you will manage the claims process from initial notification through to settlement, ensuring a high level of service and fairness. You will communicate effectively with policyholders, assess damages or losses, and process claims in accordance with policy terms and conditions. This position is ideal for individuals who are organized, possess strong problem-solving skills, and are committed to delivering excellent customer service in a dynamic insurance environment.

Key Responsibilities

• Receive and log new insurance claims promptly and accurately.
• Gather all necessary information and documentation from claimants and relevant parties.
• Assess the validity and extent of claims based on policy coverage and evidence.
• Communicate claim status updates regularly to policyholders.
• Negotiate settlements within defined authority limits.
• Process claim payments and maintain accurate records of all claim activities.
• Identify potential fraudulent claims and escalates them for further investigation.

Requirements

• Previous experience in claims handling, customer service, or a related administrative role.
• A good understanding of insurance principles and policy documentation.
• Strong organizational skills with the ability to manage a caseload efficiently.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Proficiency in using computer systems for claims management and record-keeping.
• Attention to detail and a commitment to accuracy.

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunity to work within a well-established insurance company in Paarl .
• Comprehensive benefits package including medical aid and retirement planning.
• Ongoing training and development opportunities within the claims field.
• A supportive team environment focused on professional growth.