Claims Administrator: VAPS

Motus Corporation; Gauteng; Hybride; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

Motus Corporation’s M-Sure division seeks a qualified Claims Administrator to join the team in Gauteng. The role focuses on claims administration, policy verification and timely communication with banks and clients.

You will support claim registrations and maintain high customer service standards. The ideal candidate has Grade 12 and 1–2 years’ admin experience, with knowledge of insurance and banking industries being advantageous.

Qualifications

• Grade 12 / Matric or equivalent.
• Minimum knowledge of the Insurance and banking industry; vehicle and asset finance experience advantageous.
• 1–2 years administrative experience preferred.

Responsabilités

• Administration of claims.
• Handling incoming and outgoing mailbox.
• Verifying policy details and providing information to banks/clients on request; claim intimation.
• Admin duties related to claims registration and distribution.
• Maintaining high levels of customer service at all times.
• Coordinating with internal divisions and external parties.
• Verifying claims documentation to mitigate risk.
• Assisting other teams when required.

Connaissances

Communication skills

Phone handling

Multi-tasking

Deadline oriented

Customer focus

Proactive

Negotiation

Time management

Attention to detail

Team player

Criminal and credit clear

Own transport

Strong analytical skill

Strong communication skills

Formation

Grade 12 / Matric

Outils

MS Office (Full)

Description du poste

M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure Division aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure Division forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

M-Sure is seeking to employ a qualified and experienced Claims Administrator. The successful candidate will join a dynamic and highly skilled Claims Team.

The successful candidate will report directly to the Claims Team Leader.

DUTIES/KEY RESPONSIBILITIES:

• Administration of claims
• Handling incoming and outgoing mailbox
• Verifying policy details and supplying Banks/ clients with information on request; claim intimation
• Admin duties related to claims registration and claim distribution
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Verify claims documentation to mitigate risk
• Assisting other teams when the job requires it

EDUCATION AND EXPERIENCE:

• Grade 12 / Matric
• Minimum Knowledge of the Insurance and banking (vehicle and asset finance) Industry experience
• 1 – 2 years administrative experience (Advantageous)

KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to multi-task
• Deadline driven
• Action orientated
• Approachable
• Customer focused
• Proactive and engaging
• Negotiating skills
• Excellent time management
• Attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values
• Strong analytical skill
• Strong communication skills