Channel Manager: Sales & Service - Drive Growth & CX

Absa Group; Franschhoek; Sur place; ZAR 900 000 - 1 500 000; Plein temps

Résumé du poste

Absa Group in South Africa seeks a Channel Manager: Sales and Service to lead a customer-facing sales and service operation. You will drive growth, deliver exceptional customer experience, ensure governance and operational excellence, and develop future leaders within a fast-paced financial services environment.

The role emphasizes people development, collaboration with partners, and strong governance in a regulated setting with a focus on client-centric outcomes and business results.

Qualifications

• Bachelor’s Degree or Advanced Diploma in Business, Finance or equivalent NQF Level 7+.
• FAIS-compliant with regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience within financial services, sales, banking, insurance or related industry.
• Demonstrated success in leading teams to achieve sales and customer service targets.
• Strong understanding of risk, compliance and governance principles.
• Exceptional stakeholder management and relationship-building skills.

Responsabilités

• Lead, coach and develop a high-performing sales and service team.
• Drive achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

Connaissances

Leadership

Sales Skills

Regulatory Compliance

Stakeholder Mgmt

Risk Management

Formation

Bachelor's Degree or higher in Banking/Finance/Business

Description du poste

Absa Group in South Africa seeks a Channel Manager: Sales and Service to lead a customer-facing sales and service operation. You will drive growth, deliver exceptional customer experience, ensure governance and operational excellence, and develop future leaders within a fast-paced financial services environment.

The role emphasizes people development, collaboration with partners, and strong governance in a regulated setting with a focus on client-centric outcomes and business results.