Channel Manager: Sales & Service Leader

1001 Absa Bank; Gansbaai; On-site; ZAR 900,000 - 1,100,000; Full time

Job summary

Absa Bank in South Africa seeks a Channel Manager: Sales & Service to lead a customer-facing sales and service operation across a strategically important market. You will drive business growth, deliver exceptional customer experience, enforce governance, and develop future leaders in a fast-paced financial services environment.

The role focuses on developing people, strengthening client relationships and achieving outstanding business results within a regulated banking context.

Qualifications

• Bachelor's Degrees and/or Advanced Diplomas in Banking, Business Administration or equivalent.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership in financial services, sales, banking or related industries.
• Demonstrated success in leading teams to achieve targets.

Responsibilities

• Lead, coach and develop a high-performing sales and service team.
• Drive achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability and customer excellence.
• Ensure compliance with FAIS and governance requirements.
• Develop local market growth and client acquisition strategies.
• Analyze performance trends and implement improvements.
• Build relationships with clients, partners and stakeholders.
• Foster employee engagement and talent development.
• Manage operational risk in branch and service delivery.

Skills

Leadership

Sales & Service

Governance

Risk management

Stakeholder management

Education

Banking degree

RE5 qualification

Business Administration

Job description

Absa Bank in South Africa seeks a Channel Manager: Sales & Service to lead a customer-facing sales and service operation across a strategically important market. You will drive business growth, deliver exceptional customer experience, enforce governance, and develop future leaders in a fast-paced financial services environment.

The role focuses on developing people, strengthening client relationships and achieving outstanding business results within a regulated banking context.