Channel Manager: Growth & Service Leader

Absa Ins & Fin Advise(Pty; Lydenburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Absa is seeking a Channel Manager: Sales and Service to lead a customer-facing sales and service operation across a strategic branch network. You will drive growth, ensure exceptional customer experiences, and enforce governance and operational excellence while developing future leaders.

The role emphasizes transforming the branch, championing digital adoption, and building strong relationships with the community and external partners to sustain profitable outcomes.

Qualifications

• Bachelor's degrees in Banking or Business Administration are required or preferred.
• Experience leading branch teams and multi-service points is essential.
• Strong focus on customer experience, governance, and digital adoption.

Responsibilities

• Lead nodal operations with accountability for people, process, and performance.
• Drive growth and service excellence across multiple channels.
• Oversee compliance, governance, and risk management in the branch network.
• Inspire and empower teams to deliver exceptional customer experiences.

Skills

Strategic leadership

Channel management

Sales & service operations

Digital transformation

Education

Bachelor's Degrees and Advanced Diplomas: Banking, Business Administration

Job description

Absa is seeking a Channel Manager: Sales and Service to lead a customer-facing sales and service operation across a strategic branch network. You will drive growth, ensure exceptional customer experiences, and enforce governance and operational excellence while developing future leaders.

The role emphasizes transforming the branch, championing digital adoption, and building strong relationships with the community and external partners to sustain profitable outcomes.