Channel Manager: Sales & Service Leader

Absa Group; Bonnievale; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Absa Group seeks a Channel Manager: Sales and Service to lead a customer-facing sales and service operation in a key market. You will drive growth, deliver an exceptional customer experience, and uphold governance and risk controls in a fast-paced banking setting.

You will develop people, strengthen client relationships, and steer a team toward sustainable results while aligning with Absa’s transformation agenda and community impact.

Qualifications

• Bachelor’s Degrees and Advanced Diplomas in Banking, Business Administration, or related fields.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification where applicable.

Responsibilities

• Lead, coach and develop a high-performing sales and service team.
• Drive achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

Skills

Strategic Leadership

Sales & Business Development

Coaching & Talent Development

Financial Acumen

Client Experience Management

Education

Bachelor's Degree in Business or Finance

Job description

Absa Group seeks a Channel Manager: Sales and Service to lead a customer-facing sales and service operation in a key market. You will drive growth, deliver an exceptional customer experience, and uphold governance and risk controls in a fast-paced banking setting.

You will develop people, strengthen client relationships, and steer a team toward sustainable results while aligning with Absa’s transformation agenda and community impact.