Hybrid Case Manager - Social Services & Client Advocate

Placements24; East London; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Supportive supervision

Job summary

Placements24 in East London, Eastern Cape seeks a highly organized Case Manager to support individuals and families facing social challenges. The role blends essential fieldwork with remote planning tasks within a hybrid framework, requiring strong advocacy and coordination across services.

With a focus on ethical practice and client well‑being, you will assess needs, plan interventions, and liaise with community resources to ensure integrated care and positive outcomes in the Eastern Cape

Qualifications

• Ability to assess client needs and design intervention plans
• Strong communication and listening to support clients
• Familiarity with social welfare systems and legislation

Responsibilities

• Conduct thorough assessments of client needs and challenges.
• Develop and implement individualized case management plans with goals and timelines.
• Connect clients with community resources, services, and support networks.
• Provide ongoing support, monitoring, and follow-up to help clients achieve goals.
• Advocate for clients' rights and access to services within systems.
• Maintain accurate, confidential client records and case notes.
• Collaborate with professionals, agencies, and stakeholders for coordinated care.
• Respond to client crises and provide referrals as needed.
• Prepare reports and documentation for funding bodies and internal reviews.
• Continuously evaluate program effectiveness and contribute to service improvement initiatives.

Skills

Assessment & planning skills

Interpersonal & communication

Active listening

Client advocacy

Caseload management

Education

Bachelor's degree in Social Work, Psychology, Sociology

Tools

Case management software

Office applications

Job description

Placements24 in East London, Eastern Cape seeks a highly organized Case Manager to support individuals and families facing social challenges. The role blends essential fieldwork with remote planning tasks within a hybrid framework, requiring strong advocacy and coordination across services.

With a focus on ethical practice and client well‑being, you will assess needs, plan interventions, and liaise with community resources to ensure integrated care and positive outcomes in the Eastern Cape