Case Manager - Social Services

Placements24; Durban; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive annual salary

Full-time employment with a dedicated,

Professional development and training

Job summary

Placements24 is seeking a committed Case Manager to join our Durban team, delivering essential social services to individuals and families. This on-site role focuses on needs assessment, plan development, and guiding clients toward stability and self-sufficiency.

You will coordinate access to housing, employment, and healthcare resources, provide ongoing support, and maintain confidential records while collaborating with other service providers to ensure comprehensive client care.

Qualifications

• Diploma or Bachelor's degree in Social Work, Psychology, or related field.
• Minimum of 2 years of experience in case management or direct client support.
• Strong understanding of social service systems and Durban resources.
• Excellent empathy, active listening, and problem-solving skills.
• Ability to manage a caseload effectively and prioritize tasks.
• Proficiency in basic computer skills and case management software.

Responsibilities

• Conduct thorough needs assessments for clients seeking social services.
• Develop personalized case management plans outlining goals and intervention strategies.
• Connect clients with appropriate community resources, such as housing assistance, employment services, and healthcare.
• Provide ongoing support, monitoring, and follow-up to ensure clients are meeting their goals.
• Maintain detailed and confidential client records, documenting progress and interactions.
• Collaborate with other service providers and agencies to ensure comprehensive client care.

Skills

Empathy

Active listening

Problem-solving

Caseload management

Interpersonal skills

Education

Diploma in Social Work

Bachelor's degree in Social Work

Bachelor's degree in Psychology

Related field

Tools

Case management software

Computer skills

Job description

About the Role

Our client is looking for a committed Case Manager to join their team in Durban focusing on delivering essential social services to individuals and families. This on‑site role requires a compassionate professional who can provide direct support, assess client needs, and coordinate access to vital resources. You will be instrumental in guiding clients through challenging circumstances towards stability and self‑sufficiency. This position offers a rewarding opportunity to work directly within the Durban community, fostering positive change through dedicated, hands‑on support.

Key Responsibilities

• Conduct thorough needs assessments for clients seeking social services.
• Develop personalized case management plans outlining goals and intervention strategies.
• Connect clients with appropriate community resources, such as housing assistance, employment services, and healthcare.
• Provide ongoing support, monitoring, and follow‑up to ensure clients are meeting their goals.
• Maintain detailed and confidential client records, documenting progress and interactions.
• Collaborate with other service providers and agencies to ensure comprehensive client care.

Requirements

• Diploma or Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 2 years of experience in case management or direct client support.
• Strong understanding of social service systems and community resources in the Durban area.
• Excellent empathy, active listening, and problem‑solving skills.
• Ability to manage a caseload effectively and prioritize tasks.
• Proficiency in basic computer skills and case management software.

Benefits

• Competitive annual salary.
• Stable, full‑time employment with a dedicated team.
• Opportunity to make a tangible impact on individuals' lives.
• Professional development and training support.
• Work in a supportive environment focused on client well‑being.