Global Care Service Delivery Coordinator

Kinalta Group; Cape Town; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Kinalta Group in Cape Town seeks a Concierge Services Coordinator to deliver personalised guest experiences, anticipate needs, and coordinate requests from tours, dining, transport, and local activities. You will be the main point of contact for guests, ensuring smooth bookings and thoughtful recommendations in line with our luxury standards.

As a brand ambassador, you will embody South African hospitality, respond promptly and courteously, and collaborate with external vendors to fulfill guest

Responsibilities

• Respond to all guest requests and inquiries in a timely, professional, and courteous manner.
• Provide expert recommendations for local attractions, dining, entertainment, and transportation.
• Arrange reservations for restaurants, tours, and other activities based on guest preferences.
• Coordinate with external vendors and service providers to fulfill guest requests.
• Maintain an up-to-date knowledge of the Cape Town.

Job description

Our client is seeking a dynamic and detail-oriented Concierge Services Coordinator to join their luxurious establishment in Cape Town . You will be the go-to person for guests, providing a personalized service that anticipates their needs and enhances their stay. This role involves managing a wide range of requests, from booking local tours and restaurant reservations to arranging transportation and offering insider tips on the best attractions. You will act as a brand ambassador, embodying the spirit of South African hospitality and ensuring every guest interaction is memorable. This is an excellent opportunity to be at the forefront of guest experience, working in a beautiful setting and contributing to the reputation of a premier hospitality provider.

About the Role

Our client is seeking a dynamic and detail-oriented Concierge Services Coordinator to join their luxurious establishment in Cape Town . You will be the go-to person for guests, providing a personalized service that anticipates their needs and enhances their stay. This role involves managing a wide range of requests, from booking local tours and restaurant reservations to arranging transportation and offering insider tips on the best attractions. You will act as a brand ambassador, embodying the spirit of South African hospitality and ensuring every guest interaction is memorable. This is an excellent opportunity to be at the forefront of guest experience, working in a beautiful setting and contributing to the reputation of a premier hospitality provider.

Key Responsibilities

• Respond to all guest requests and inquiries in a timely, professional, and courteous manner.
• Provide expert recommendations for local attractions, dining, entertainment, and transportation.
• Arrange reservations for restaurants, tours, and other activities based on guest preferences.
• Coordinate with external vendors and service providers to fulfill guest requests.
• Maintain an up-to-date knowledge of the Cape Town