Candidate Experience Specialist

Placements24; Soweto; On-site; ZAR 165,000 - 331,000; Full time

Benefits offered by this job

Competitive hourly rate

Flexible contract duration

Opportunity to work in Soweto

Job summary

Placements24 in Soweto, Gauteng is seeking a Candidate Experience Specialist to ensure every candidate enjoys a professional experience throughout the recruitment process.

You will manage communications, support interview logistics, and collect feedback to drive improvements. The role emphasizes empathy, strong organization, and collaboration with the recruitment team to strengthen the employer brand in Soweto.

Qualifications

• Previous experience in a customer service, HR support, or recruitment coordination role.
• Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and familiarity with ATS is advantageous.
• Empathy with candidates and a proactive approach to problem-solving.
• Excellent time management and ability to multitask.

Responsibilities

• Manage candidate communications via email, phone, and other channels.
• Coordinate interview schedules and logistics for candidates and hiring managers.
• Ensure all candidate data is accurately recorded in the ATS.
• Gather candidate feedback and report findings to the recruitment team.
• Assist in developing strategies to enhance the candidate journey.
• Provide timely and professional support to candidate queries.
• Help foster a positive employer brand for the client.
• Collaborate with the recruitment team to improve the hiring process in Soweto.

Skills

Customer service

HR support

Recruitment coordination

Candidate communication

Organizational skills

Time management

Problem solving

Empathy

Interpersonal skills

Tools

Microsoft Office Suite

ATS

Job description

About the Role

Our client, a prominent Recruitment Consultancy, is seeking a Candidate Experience Specialist to join their team in **Soweto, Gauteng**. This role is pivotal in ensuring that every candidate interacting with our client receives an exceptional and professional experience, regardless of the outcome of their application. The Candidate Experience Specialist will be responsible for managing candidate communications, providing support throughout the recruitment process, and gathering feedback to drive continuous improvement. This is an excellent opportunity for an organized and empathetic individual to play a key role in shaping our client's employer brand and reputation within the **Soweto, Gauteng** community. We are looking for someone who is passionate about people and committed to upholding the highest standards of service.

Key Responsibilities

• Manage candidate communications, including acknowledgements, updates, and feedback, via email, phone, and other channels.
• Coordinate interview schedules and logistics for candidates and hiring managers.
• Ensure all candidate data is accurately recorded and maintained within the Applicant Tracking System (ATS).
• Proactively gather candidate feedback on their experience and report findings to the recruitment team.
• Assist in developing and implementing strategies to enhance the candidate journey.
• Provide support and answer candidate queries in a timely and professional manner.
• Help to foster a positive and inclusive employer brand for our client.
• Collaborate with the recruitment team to identify areas for improvement in the hiring process within **Soweto, Gauteng**.

Requirements

• Previous experience in a customer service, HR support, or recruitment coordination role.
• Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in using Microsoft Office Suite and experience with ATS is advantageous.
• Ability to empathize with candidates and provide a supportive experience.
• Excellent time management skills and the ability to multitask.
• A proactive approach to problem-solving.
• Familiarity with the **Soweto, Gauteng** area is a plus.

Benefits

• Competitive hourly rate or contract fee.
• Opportunity to work within the vibrant **Soweto, Gauteng** area.
• Gain valuable experience in recruitment and talent acquisition.
• Be part of a supportive and professional team.
• Contribute directly to a positive employer brand.
• Flexible contract duration.