Bufett Supervisor

Crew Life at Sea Ltd.; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Crew Life at Sea Ltd. seeks a Buffet Supervisor to oversee daily restaurant and buffet operations aboard our cruise ships. You will ensure high service standards, efficient guest flow, and compliance with sanitation practices.

Lead a multicultural team of 8–10 crew members, schedule shifts, train staff, and handle guest feedback to maintain an exceptional guest experience in a fast-paced onboard environment.

Qualifications

• Experience supervising buffet/restaurant operations onboard cruise ships.
• Strong leadership of diverse, multicultural teams.
• Knowledge of sanitation guidelines (USPH/HACCP) and service standards.

Responsibilities

• Supervise daily buffet and restaurant operations onboard ships.
• Ensure smooth service flow during all meal periods and high guest satisfaction.
• Monitor cleanliness, organization and presentation standards.
• Oversee sanitation, hygiene, and compliance procedures.

Skills

Team leadership

Guest service

Operations management

Sanitation compliance

Job description

Job Title: Buffet Supervisor Position Summary The Buffet Supervisor is responsible for overseeing the daily operations of the restaurant and buffet areas onboard. This role ensures high service standards, compliance with sanitation regulations, smooth team coordination, and an excellent guest experience in a high-volume cruise ship environment.

Key Responsibilities

• Supervise daily buffet and restaurant operations in venues with 400–500+ seats
• Ensure smooth service flow during all meal periods
• Monitor cleanliness, organization, and presentation standards
• Oversee maintenance, hygiene, and sanitation procedures

Health & Safety Compliance

• Ensure strict adherence to USPH and HACCP standards
• Supervise cleaning schedules and sanitation procedures
• Conduct regular inspections to maintain compliance and safety standards

Team Leadership & Coordination

• Supervise and coordinate a team of up to 8–10 crew members
• Prepare staff schedules and manage shifts
• Provide training, coaching, and continuous performance follow-up
• Support team development and maintain high morale

Guest Service Excellence

• Ensure outstanding guest interaction and service standards
• Handle guest complaints professionally and efficiently
• Maintain a positive, service-oriented environment

Professional Standards

• Demonstrate strong leadership and multicultural team collaboration
• Maintain a professional attitude at all times
• Support management in achieving operational targets