Assistant Maitre'd

Crew Life at Sea Ltd.; Wes-Kaap; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Crew Life at Sea Ltd. aboard a luxury cruise line seeks a Dining Room Supervisor to oversee daily dining operations, reservations, seating, and service flow with onboard teams.

You will train staff, coordinate with the culinary team, maintain cleanliness, handle guest inquiries, manage inventories, and ensure compliance with food safety. Multilingual candidates and flexible hours are a plus.

Qualifications

• 2 years supervisory experience in fine dining or luxury hotel.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Knowledge of food and beverage operations including wine and cocktails.
• Ability to multitask in a fast-paced environment.
• Attention to detail and commitment to service.
• Willingness to work evenings, weekends, holidays.
• Multilingual proficiency is a plus.

Responsibilities

• Oversee daily dining room operations and reservations on board.
• Train and supervise dining room staff to maintain service standards.
• Maintain dining room cleanliness and presentation per standards.
• Address guest inquiries professionally and resolve issues.
• Coordinate with culinary team for kitchen-dining room harmony.
• Assist in new menu items, promotions, and events.
• Manage inventory and ordering to ensure smooth operations.
• Adhere to food safety and sanitation guidelines.
• Support admin tasks such as scheduling, payroll, and budgeting.

Skills

Communication

Leadership

F&B operations

Multitasking

Attention to detail

Flexibility

Multilingual

Job description

Key Responsibilities:

• Assist the Maitre'd in overseeing the daily operations of the dining room, including managing reservations, seating arrangements, and service flow onboard the cruise ship
• Train, coach, and supervise dining room staff to ensure high-quality service standards are met
• Monitor and maintain the cleanliness and appearance of the dining room, ensuring it meets company standards
• Respond to guest inquiries and concerns in a professional and timely manner, resolving any issues that may arise
• Collaborate with the culinary team to ensure smooth coordination between the kitchen and dining room
• Assist in creating and implementing new menu items, promotions, and special events to enhance the dining experience for guests
• Maintain inventory and order supplies as needed to ensure smooth operations
• Adhere to all food safety and sanitation guidelines to ensure the safety of guests and staff
• Assist with administrative tasks, such as scheduling, payroll, and budget management

Qualifications:

• Minimum of 2 years of experience in a supervisory role in a fine dining restaurant or luxury hotel
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Knowledge of food and beverage operations, including wine and cocktail service
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
• Attention to detail and a commitment to providing exceptional service
• Willingness to work flexible hours, including evenings, weekends, and holidays
• Proficiency in multiple languages is a plus