Broker Services & Billing Specialist

Discovery Limited; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited, within Discovery Central Services, invites applications for a Service Consultant in our Call Center / Contact Center. The role focuses on servicing broker houses and franchises with billing and commissions queries, answering inbound calls, and handling occasional emails.

You will review processes, implement internal controls, and submit reports to brokers while maintaining high service levels.

Qualifications

• Matric certificate is required.
• 1 year call centre experience in a financial services environment.
• Excellent written and telephonic communication skills.

Responsibilities

• Answer inbound calls timeously.
• Deal with predominantly telephonic and occasional email queries.
• Assist franchises/brokers with Health, Life and Group Life and Vitality queries.
• Submit reports to brokers.
• Review and recommend improvements to existing processes.
• Implement and maintain internal controls to ensure best practice.
• Perform other related functions as requested by management.

Skills

Administrative tasks

Attention to detail

Multi-tasking

Communication

Teamwork

Education

Matric Certificate

Job description

Discovery Limited, within Discovery Central Services, invites applications for a Service Consultant in our Call Center / Contact Center. The role focuses on servicing broker houses and franchises with billing and commissions queries, answering inbound calls, and handling occasional emails.

You will review processes, implement internal controls, and submit reports to brokers while maintaining high service levels.