Broker & Franchise Service Consultant

Discovery Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited is seeking a Service Consultant to support the Commissions department. The role focuses on servicing broker houses and franchises with billing and commissions queries, primarily via phone with some email support.

Key duties include handling inbound calls, submitting reports, and implementing process improvements while maintaining internal controls. Strong communication and multi-tasking are essential in a high-pressure environment.

Qualifications

• Matric certificate required.
• 1 year call centre experience in financial services preferred.

Responsibilities

• Answer inbound calls timeously.
• Handle predominantly telephonic and some email queries.
• Assist franchises/brokers with health, life and group life queries.
• Submit reports to brokers.
• Review and suggest process improvements.
• Maintain internal controls to ensure best practices.
• Perform related tasks as required by management.

Skills

Communication

Multi-tasking

Time management

Attention to detail

Independent worker

Education

Matric Certificate

Job description

Discovery Limited is seeking a Service Consultant to support the Commissions department. The role focuses on servicing broker houses and franchises with billing and commissions queries, primarily via phone with some email support.

Key duties include handling inbound calls, submitting reports, and implementing process improvements while maintaining internal controls. Strong communication and multi-tasking are essential in a high-pressure environment.