Service Consultant

Discovery Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited is seeking a Service Consultant to support the Commissions department. The role focuses on servicing broker houses and franchises with billing and commissions queries, primarily via phone with some email support.

Key duties include handling inbound calls, submitting reports, and implementing process improvements while maintaining internal controls. Strong communication and multi-tasking are essential in a high-pressure environment.

Qualifications

• Matric certificate required.
• 1 year call centre experience in financial services preferred.

Responsibilities

• Answer inbound calls timeously.
• Handle predominantly telephonic and some email queries.
• Assist franchises/brokers with health, life and group life queries.
• Submit reports to brokers.
• Review and suggest process improvements.
• Maintain internal controls to ensure best practices.
• Perform related tasks as required by management.

Skills

Communication

Multi-tasking

Time management

Attention to detail

Independent worker

Education

Matric Certificate

Job description

Select how often (in days) to receive an alert:

Service Consultant

Business Unit: Discovery Central Services

Function: Call Center / Contact Center

Date: 13 Oct 2026

Job Title: Service Consultant

Key Purpose

Our Commissions department is looking for a great person to join their team as a service consultant to service broker houses and franchises with all related billing and commissions’ queries.

Areas of responsibility may include but not limited to

• Answering inbound calls timeously
• Dealing with predominantly telephonic and occasionally email queries
• Assisting franchises/brokers with Health, Life and Group Life and Vitality queries
• Submitting of reports to brokers
• Review and recommend improvements to existing processes
• Implement and maintain internal controls to ensure best practice
• Perform any other related functions requested by management

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Perform a variety of administrative responsibilities
• Ability to multi-task and attention to detail is vital
• Ensure that delegated tasks are performed within proper time frames
• Prioritise workload and address any immediate issues as and when they arise
• Effective communication at all levels within the organisation (written and telephonic)
• Client centric servicing and positive problem solving approach
• Deadline conscious and able to work under immense pressure
• Work independently, but open to team work when necessary
• Takes responsibility for actions and projects
• Upholds ethics, values and demonstrates integrity
• Adapts to changing circumstances, new ideas and change initiatives

Education and Experience

• Matric Certificate
• 1 year Call centre experience within a financial service industry

Advantageous

• 1 year Call centre experience dealing with brokers
• 1 year experience with Discovery Life products

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.