Brand Community Manager – Social & E‑commerce

Placements24; Paarl; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Career development opportunities

Collaborative work environment

Job summary

Placements24 is seeking a passionate Social Media Community Manager to grow and nurture an online community in Paarl, with a focus on e-commerce presence and brand loyalty.

You will moderate conversations, respond to inquiries with the brand voice, spark engagement, and collaborate with the content team to create relevant posts. Regular reporting on growth, sentiment, and impact is expected.

Qualifications

• Proven experience as Social Media Community Manager or similar role.
• Excellent written and verbal communication skills.
• Strong customer service and conflict-resolution abilities in social media.
• Ability to monitor and respond across multiple platforms.
• Understanding of trends and best practices for community growth.

Responsibilities

• Develop and implement strategies to build and manage an engaged online community.
• Moderate conversations and respond to comments and inquiries promptly.
• Proactively engage followers and foster sense of community around the brand.
• Escalate product or service issues to relevant departments for resolution.
• Track growth, engagement, and sentiment; report insights to marketing.
• Collaborate with content team to create engaging posts for e-commerce objectives.

Skills

Social media

Communication

Customer service

Community building

Brand voice

Job description

Placements24 is seeking a passionate Social Media Community Manager to grow and nurture an online community in Paarl, with a focus on e-commerce presence and brand loyalty.

You will moderate conversations, respond to inquiries with the brand voice, spark engagement, and collaborate with the content team to create relevant posts. Regular reporting on growth, sentiment, and impact is expected.