Brand Voice & Community Manager — Remote

Placements24; Polokwane; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Fully remote position

Work from Polokwane

Job summary

Placements24 is seeking an energetic Social Media Community Manager to foster vibrant online communities for our e-commerce client, working remotely from Polokwane. You will be the voice of the brand across social platforms, engaging with followers, moderating discussions, and building strong relationships with customers.

This remote-first role emphasizes collaboration in a remote team, including content creation, monitoring trends, and escalating customer feedback to internal teams to

Qualifications

• Experience in managing online communities across multiple platforms.
• Excellent written and verbal communication skills.
• Ability to craft on-brand copy and engage with followers.

Responsibilities

• Manage and grow social media communities across platforms (Facebook, Instagram, Twitter, forums).
• Engage with followers, respond to comments and messages in-brand and timely.
• Monitor channels for brand mentions, feedback, and trends.
• Develop engagement strategies to boost interaction and brand advocacy.
• Elevate customer service issues to internal teams when needed.
• Create engaging content including polls and user-generated campaigns.

Skills

Social media management

Community management

Content creation

Copywriting

Customer service

Remote collaboration

Tools

Hootsuite

Buffer

Job description

Placements24 is seeking an energetic Social Media Community Manager to foster vibrant online communities for our e-commerce client, working remotely from Polokwane. You will be the voice of the brand across social platforms, engaging with followers, moderating discussions, and building strong relationships with customers.

This remote-first role emphasizes collaboration in a remote team, including content creation, monitoring trends, and escalating customer feedback to internal teams to