Branch Team Leader

Standard Bank of South Africa Limited; Cape Town; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Standard Bank of South Africa in Cape Town is seeking a branch leader to oversee a POR within Personal & Private Banking. You will drive sales, service, risk controls and a client-centric banking experience, leading a high-performing frontline team to achieve objectives.

The role emphasizes operational excellence, regulatory compliance, and the delivery of a consistent client journey across branches in a dynamic retail banking environment.

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification).
• FAIS Representative status required.
• 3–4 years frontline banking experience with sales & service.
• Experience leading frontline teams and coaching.
• Knowledge of branch operations, risk controls, and compliance.
• Ability to analyse branch performance and drive improvements.

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture.
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake.
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control.
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements.
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand.

Skills

Leadership

Sales & Service

Risk & Compliance

Branch Operations

People Management

Data Analysis

Regulatory Knowledge

Education

Diploma or Advanced Certificate (NQF6 FAIS recognised qualification)

FAIS Representative status

Job description

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, Western Cape, Cape Town, Standard Bank Lansdowne Cashless Branch, Lansdowne Service Centre Kanarie &, Lansdowne Road

This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status
• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights
• Application and Submission Verification,