Branch Team Leader

Standard Bank Group; Paarl; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group in Paarl is seeking a Branch Manager to lead the Universal Bankers and frontline staff, driving exceptional client service and revenue growth across branch and digital channels.

You will oversee daily operations, risk controls, and regulatory adherence while coaching a high-performance team to deliver value for customers and the bank in a dynamic Personal & Private Banking environment.

Qualifications

• Bachelor's degree in Commerce, Business Management, Finance, Banking or related field.
• FAIS-recognised qualification suitable for Representative role.
• RE5 certification.
• 5–7 years' experience in retail or branch banking with frontline exposure to sales & service.
• Proven experience leading and managing a branch or frontline team with performance coaching.
• Demonstrated track record in driving sales, revenue and client growth through branch and digital channels.
• Strong experience in branch operations including cash management, risk & compliance, audit resolution and fraud prevention.

Responsibilities

• Lead Universal Bankers and frontline staff through recruitment, performance management and development to foster a client-centred culture.
• Drive sales, revenue and client growth by deepening relationships and promoting branch and digital channels.
• Ensure operational excellence and risk control across cash handling, security, processing and daily branch activities; resolve audit findings.
• Embed compliance and governance standards including FAIS, fraud prevention and OH&S through robust controls and monitoring.

Skills

Leadership

Sales

Coaching

Risk management

Compliance

Customer service

Education

Bachelor's degree in Commerce/Business/Finance/Banking

FAIS qualification

RE5 certification

Job description

Business Segment: Personal & Private Banking

To lead and inspire a high-performing team at branch Point(s) of Representation (PoR), ensuring safe and efficient daily operations, including cash management, security, risk and compliance, while driving sales growth and delivering an exceptional client experience in line with Personal and Private Banking strategy. The role is accountable for leading Universal Bankers and other frontline staff across the full employee life cycle, embedding strong performance, coaching and engagement, and continuously improving processes, controls and client service across the branch.

Key responsibilities:

• Lead and manage the branch team of Universal Bankers and frontline staff through recruitment, performance management, coaching and development to build a high-performance, client-centred culture.
• Drive sales, revenue and client growth by identifying opportunities, deepening relationships and promoting the use of both branch and digital channels to meet customer needs.
• Ensure operational excellence and risk control across cash management, security, processing and day-to-day branch activities, including the timely resolution of audit findings and irregularities.
• Embed compliance and governance standards, including FAIS and other regulatory requirements, fraud prevention and Occupational Health and Safety obligations, through robust controls, reporting and continuous monitoring.

Qualifications

• Bachelor's degree in Commerce, Business Management, Finance, Banking or a related field.
• FAIS-recognised qualification suitable for a Representative role.
• RE5 certification (Regulatory Examination for Representatives).
• 5 to 7 years' experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Additional Information

• Adopting Practical Approaches & Following Procedures
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Banking Process & Procedures
• Customer Acceptance & Review
• Processing
• Product Knowledge

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.