Branch Manager

Standard Bank Group; Gqeberha; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Standard Bank Group in South Africa seeks a seasoned Branch Manager to lead and develop branch resources, drive revenue and balance sheet growth, and ensure exemplary client experiences across channels. You will manage costs, governance, risk, and staff performance while embedding a client-focused culture aligned to the local catchment strategy.

The role requires 8–10 years in retail banking, a FAIS-aligned degree, and regulatory exam status; leadership of managers and front-line teams is

Qualifications

• Bachelor's degree in Commerce, Finance, Business Management, Economics or related field.
• Financial Advisory and Intermediary Services Representative status is required.
• Regulatory Examinations Level 1 and Level 5 are preferred if not already held.

Responsibilities

• Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
• Build, lead and develop a high-performing team through workforce planning, coaching, and performance management across the full employee lifecycle.
• Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels.
• Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating risks, and maintaining adherence to audit and internal control requirements.
• Embed operational excellence and change adoption by improving processes and interfacing between branch teams and change initiatives.

Skills

FAIS status

Regulatory exams L1/L5 (preferred)

Education

Bachelor's Degree (FAIS aligned NQF7)

Job description

Business Segment: Personal & Private Banking

To manage and develop all branch resources including people, processes and systems to deliver a sustainable and profitable branch/point of representation (PORs) income statement and balance sheet, while embedding a strong, disciplined and client-focused culture aligned to the local catchment strategy. Specific responsibilities include:

Key Responsibilities

• Lead and optimise branch performance by managing revenue, costs, balance sheet growth and client profitability within defined pricing, risk and governance parameters.
• Build, lead and develop a high-performing team through effective workforce planning, coaching, performance management, capability building and employee engagement across the full employee lifecycle.
• Drive a distinctive client experience by implementing client strategies, enabling cross-selling, migrating clients to appropriate channels and ensuring consistent delivery of what matters most to clients.
• Ensure robust risk, compliance and operational control by identifying, monitoring and mitigating operational, regulatory and conduct risks, and maintaining full adherence to legislative, audit and internal control requirements.
• Embed operational excellence and change adoption by improving processes, resolving system issues, enabling accurate management information and acting as the interface between branch teams and change initiatives.

Qualifications

• Bachelor's Degree (FAIS aligned NQF7 qualification or higher)in Commerce, Finance, Business Management, Economics or a related commercial discipline.
• Financial Advisory and Intermediary Services Representative status is required
• Regulatory Examinations Level 1 and Level 5 are preferred if not already held.

Experience Required

• A minimum of 8 to 10 years' experience within a retail or personal banking environment, including proven experience in branch or sales and service leadership.
• Demonstrated experience in managing a branch income statement and balance sheet, driving sales performance, client growth and operational delivery.
• Experience leading teams of managers and frontline staff, with accountability for performance, conduct, development and engagement.

Additional Information

• Adopting Practical Approaches & Exploring Possibilities
• Challenging &Generating Ideas
• Articulating Information & Providing Insights
• Following Procedures & Showing Composure
• Convincing & Understanding People
• Producing Output &Making Decisions
• Banking Process & Procedures
• Client Acceptance & Review
• Client Knowledge
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.