Branch Team Leader

Standard Bank Group; Clanwilliam; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Standard Bank Group in Clanwilliam is seeking a Branch Manager to lead day-to-day branch operations, uphold strong risk controls and deliver an exceptional customer experience.

You will drive sales growth through acquisition and cross-sell, mentor staff for service excellence, ensure cash security and compliance, and promote digital channels to strengthen community banking.

Qualifications

• Diploma/ND in Commerce, Finance or Risk Management (NQF 6).
• RE5 and RE1 preferred.
• 4–5 years in a branch banking environment.
• Proven leadership of a branch/front‑line team.
• Retail banking sales with revenue targets (acquisition/cross-sell).
• Operational banking exposure: cash management, audits, risk, compliance.
• Experience collaborating with lending and everyday banking functions.

Responsibilities

• Lead branch team to drive performance, capability development and a strong service culture.
• Deliver sales growth by driving acquisition, cross-sell and retention, with emphasis on digital/multi-channel usage.
• Own customer experience by resolving complex complaints with quick turnaround times and high service standards.
• Manage branch operations and risk including cash handling, security, audits, fraud prevention and compliance.
• Improve branch performance through analysis of reports, resource monitoring and process improvements.

Skills

Leadership

Sales excellence

Risk management

Customer service

Education

National Diploma in Commerce/Finance/Risk Management or related (NQF 6 FAIS)

Tools

Cash handling

Audit & compliance

Fraud prevention

Job description

Location: ZA, Western Cape, Clanwilliam, Standard Bank Clanwilliam, 16 Main Street

Business Segment: Personal & Private Banking

To lead the effective functioning of the branch, ensuring strong operational control, disciplined risk management, sales delivery, and an exceptional customer experience. This role is accountable for the full day-to-day management of the branch environment including security, cash handling, service quality, staff leadership and performance outcomes, while promoting multi-channel usage and driving financial growth.

Key Responsibilities:

• Lead the branch team to drive performance, capability development and a strong service culture across all staff.
• Deliver sales growth by driving acquisition, cross-sell and retention, while promoting digital and multi-channel usage.
• Own customer experience by resolving complex complaints, ensuring quick turnaround times and maintaining service quality standards.
• Manage branch operations and risk including cash handling, security, audit findings, fraud prevention, compliance and health and safety requirements.
• Improve branch performance through analysis of reports, monitoring resources and implementing process and productivity improvements.

Qualifications

• National Diploma in Commerce, Finance, Risk Management, Business Management or a related discipline (NQF Level 6FAIS recognised qualification)
• Regulatory Examination 5 and Regulatory Examination 1 preferred
• Minimum 4 to 5 years experience in a branch banking environment
• Proven experience inleading a branch or front-line banking team
• Demonstrated track record inretail banking sales, including acquisition, cross-sell and meeting revenue targets
• Strong operational banking exposure including cash management, audits, risk management, fraud prevention and compliance
• Experience interacting with multiple banking functions such as lending, everyday banking and client coverage
• Exposure to resolving customer complaints and managing complex client service situations

Additional Information

• Adopting Practical Approaches & Following Procedures
• Challenging Ideas & Exploring Possibilities
• Generating Ideas & Providing Insights
• Making Decisions & Producing Output
• Showing Composure & Understanding People
• Banking Process & Procedures
• Client Acceptance & Review
• Processing
• Product Knowledge (Consumer Banking)

Our Commitment to Diversity, Equity and Inclusion

Standard Bank Group is committed to fair and inclusive employment practices. We aim to build a workforce that reflects the diversity of the communities we serve and welcome applications from candidates of all backgrounds, including people with disabilities. We strive to create an environment where everyone has an equal opportunity to contribute and grow.