Universal Banker

Standard Bank of South Africa Limited; Bredasdorp; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Standard Bank of South Africa Limited in Western Cape seeks an experienced Universal Banker for the Bredasdorp branch. You will engage clients, identify needs and offer banking solutions while delivering excellent service and ensuring compliance with risk, FAIS, KYC and POPIA requirements.

The role requires a proven sales track record, strong banking product knowledge and the ability to support branch growth and client satisfaction in a fast-paced environment.

Qualifications

• FAIS Fit and Proper requirements must be met.
• 3–4 years’ experience in branch banking or client-facing sales.
• Proven sales track record with cross-selling experience.
• Strong understanding of KYC, POPIA and FAIS requirements.
• Knowledge of banking products and account opening processes.

Responsibilities

• Engage clients across branch and related channels to understand needs and provide solutions.
• Identify sales opportunities and promote relevant banking products.
• Open, amend, transfer and close client accounts per procedures and risk controls.
• Assess client needs via account conduct and supporting information to provide informed recommendations.
• Educate clients on banking processes, digital channels and product features.
• Maintain records and contribute to a high-performing branch environment.

Skills

Client engagement

Sales

Relationship building

Regulatory awareness

Education

NQF 5 FAIS-aligned qualification

Job description

Business Segment: Personal & Private Banking

Company: Standard Bank of South Africa

Location: ZA, Western Cape, Bredasdorp, Standard Bank Bredasdorp Cashless Branch, 48 Buitekant Street

We are looking for an experienced, client-focused sales consultant with a proven sales track record to join our branch banking environment as a Universal Banker. This role is suited to a confident frontline banking professional who can engage clients, identify needs, provide appropriate banking solutions and contribute to sustainable sales growth while delivering excellent client service and meeting all risk, compliance and FAIS requirements.

Key Responsibilities:

• Engage clients across branch and related banking channels to understand their needs, resolve queries and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Qualifications

• National Certificate or equivalent NQF 5 FAIS-aligned qualification in a field related to banking, financial services, commerce, sales, client service or a related discipline.
• The candidate must meet FAIS Fit and Proper requirements.
• 3 to 4 years’ experience in a branch banking, financial services, contact centre sales or client-facing sales environment.
• Proven sales track record with experience identifying client needs, promoting solutions, cross-selling and achieving sales or growth targets.
• Strong understanding of banking products, client servicing, account opening, application processing and customer acceptance requirements.
• Experience working in a regulated environment where adherence to risk, compliance, KYC, POPIA and FAIS requirements is critical.
• Confident client engagement capability with the ability to build rapport, ask the right questions, handle pressure and provide practical solutions.
• Checking Things, Examining Information and Following Procedures
• Convincing People, Impressing People and Seizing Opportunities
• Establishing Rapport, Interacting with People and Inviting Feedback
• Developing Expertise, Developing Strategies and Exploring Possibilities
• Generating Ideas, Taking Action, Pursuing Goals and Meeting Timescales
• Embracing Change, Showing Composure, Team Working and Thinking Positively