Branch Team Leader, Personal Banking & Client Growth

Standard Bank of South Africa Limited; Cape Town; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Standard Bank of South Africa in Cape Town is seeking a branch leader to oversee a POR within Personal & Private Banking. You will drive sales, service, risk controls and a client-centric banking experience, leading a high-performing frontline team to achieve objectives.

The role emphasizes operational excellence, regulatory compliance, and the delivery of a consistent client journey across branches in a dynamic retail banking environment.

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification).
• FAIS Representative status required.
• 3–4 years frontline banking experience with sales & service.
• Experience leading frontline teams and coaching.
• Knowledge of branch operations, risk controls, and compliance.
• Ability to analyse branch performance and drive improvements.

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture.
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake.
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control.
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements.
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand.

Skills

Leadership

Sales & Service

Risk & Compliance

Branch Operations

People Management

Data Analysis

Regulatory Knowledge

Education

Diploma or Advanced Certificate (NQF6 FAIS recognised qualification)

FAIS Representative status

Job description

Standard Bank of South Africa in Cape Town is seeking a branch leader to oversee a POR within Personal & Private Banking. You will drive sales, service, risk controls and a client-centric banking experience, leading a high-performing frontline team to achieve objectives.

The role emphasizes operational excellence, regulatory compliance, and the delivery of a consistent client journey across branches in a dynamic retail banking environment.