Branch Team Leader

Standard Bank Group; Citrusdal; On-site; ZAR 450,000 - 750,000; Full time

Job summary

Standard Bank Group invites applications for a leadership role overseeing a frontline banking team in a dynamic branch environment. You will drive sales, service delivery and client experience while building a high-performance culture.

Responsibilities include operational excellence, risk management, and data-driven improvements to meet customer demand. A FAIS-related qualification and leadership experience are essential for success in this role.

Qualifications

• Diploma or Advanced Certificate (NQF6 FAIS recognised) in Banking, Finance, Business Management or related field.
• FAIS Representative status is required.

Responsibilities

• Lead and manage a team to deliver sales, service and client experience objectives.
• Drive branch financial performance by growing revenue and product uptake.
• Oversee daily branch operations, cash handling, security and process adherence.
• Monitor risk and ensure compliance with regulatory and internal policies.
• Analyze branch performance data and implement improvements.

Skills

Adopting Practical Approaches

Following Procedures

Producing Output

Articulating Information

Convincing People

Understanding People

Challenging Ideas

Exploring Possibilities

Generating Ideas

Directing People

Making Decisions

Providing Insights

Education

NQF6 FAIS recognised diploma/advanced certificate

FAIS Representative status

Job description

Key Responsibilities:

• Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
• Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
• Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
• Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
• Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand

• Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
• FAIS Representative status

Minimum Experience:

• 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
• Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
• Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
• Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes

Behavioural Competencies:

• Adopting Practical Approaches, Following Procedures and Producing Output
• Articulating Information, Convincing People and Understanding People
• Challenging Ideas, Exploring Possibilities and Generating Ideas
• Directing People and Making Decisions
• Providing Insights

Technical Competencies:

• Application and Submission Verification,
• Customer Acceptance and Review
• Banking Process and Procedures
• Customer Understanding
• Product Knowledge