Network Support Engineer (Tier 2)

DataTech Recruitment; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

DataTech Recruitment is seeking an experienced Network Support Engineer (Tier 2) in Cape Town to join a growing IT services business. This hands-on role requires taking ownership of escalated issues and delivering resolution across client environments.

You will work on Windows Server, AD, DNS/DHCP, VMware/Hyper‑V, firewalls and diverse infrastructure projects, with room for progression towards Tier 3 leadership. Strong ITIL practices and client communication are essential.

Qualifications

• Approximately 5 to 8 years of IT support experience, ideally in MSP or mixed environments.

Responsibilities

• Take ownership of escalated technical support issues and drive them to resolution.
• Deliver reliable technical support in line with SLAs.
• Troubleshoot and support client server, network and infrastructure environments.
• Implement infrastructure changes, upgrades and migrations.
• Work on hardware, software, Wintel and virtualization projects.
• Support project planning, implementation and delivery.
• Assist with project scoping and pricing during pre‑sales.
• Prepare Statements of Work and project plans.
• Keep clients informed during incidents, changes and projects.
• Identify opportunities to improve performance, stability and security of client environments.
• Document processes to improve consistency and repeatability.
• Build strong relationships with customers and internal teams.
• Work in data centres including hardware installation and racking.
• Translate client requirements into practical technical solutions.

Skills

Windows Server 2012 R2/2016/2019/2022

Active Directory

DNS

DHCP

IIS

PKI

VMware vSphere

Hyper-V

IP addressing/subnetting

SAN/NAS

VLANs

Routing

Firewalls

UTM

LAN/WAN/MPLS

WiFi

Microsoft Exchange

Mimecast

Barracuda

Veeam

Acronis

Azure

Fortinet

ITIL processes

Communications with clients

Education

Fortinet NSE 1/2/3 certification

Microsoft Azure Fundamentals

A+/N+/MS 365

VMware/Hyper-V certifications

Tools

VMware vSphere

Microsoft Hyper-V

Mimecast

Barracuda

Veeam

Acronis

Job description

Network Support Engineer (Tier 2) requiredin Cape Town.

Join a growing IT services business as it builds out a new technical support team. This is a hands-on role for an experienced Tier 2 Engineer who enjoys solving complex infrastructure problems, taking ownership of client environments and getting involved in project work rather than simply closing tickets.

There is genuine room to grow. The role could suit an established Tier 2 Engineer ready for more responsibility, or someone already operating close to Tier 3 level who wants a clear path into a senior technical or Technical Manager position.

You will work across support, infrastructure, networking, server environments and client projects, giving you broad exposure and the opportunity to make a visible contribution to the team.

Core technology includes: Windows Server, Active Directory, DNS, DHCP, IIS, PKI, VMware, Hyper-V, Exchange, SAN/NAS, VLANs, routing, firewalls, LAN/WAN/MPLS, WiFi, Mimecast, Barracuda, Veeam, Acronis, Microsoft Azure and Fortinet.

Duties and Responsibilities:

• Take ownership of escalated technical support issues and drive them through to resolution.
• Deliver reliable technical support in line with agreed SLAs.
• Troubleshoot and support client server, network and infrastructure environments.
• Implement infrastructure changes, upgrades and migrations.
• Work on hardware, software, Wintel and virtualisation projects.
• Support project planning, implementation and delivery.
• Assist with project scoping and pricing during the pre‑sales stage.
• Prepare Statements of Work, deliverables, project plans and timelines.
• Keep clients informed throughout incidents, changes and project work.
• Proactively identify opportunities to improve the performance, stability and security of client environments.
• Document technical processes and procedures to improve consistency and repeatability.
• Build strong working relationships with customers and internal teams.
• Work in server rooms and data centres when required, including hardware installation and racking.
• Understand client requirements and translate them into practical technical solutions.

Requirements:

• Approximately 5 to 8 years of experience within IT support, ideally gained in an MSP or a combination of internal and external support environments.
• Strong hands‑on experience with Windows Server 2012 R2, 2016, 2019 and/or 2022.
• Intermediate to advanced knowledge of Active Directory, DNS, DHCP, IIS and PKI.
• Good working knowledge of VMware vSphere and/or Microsoft Hyper‑V.
• Solid understanding of IP addressing and subnetting.
• Working knowledge of SAN and NAS storage environments.
• Good understanding of VLANs, routing, firewall behaviour and packet shaping.
• Experience with UTM and firewall technologies.
• Understanding of LAN, WAN and MPLS environments.
• Experience supporting WiFi solutions.
• Working knowledge of Microsoft Exchange.
• Exposure to security technologies such as antivirus, Mimecast, Barracuda or similar tools.
• Comfortable working in server rooms and data centres.
• A structured approach to incident, request and change management, ideally within an ITIL‑based environment.
• Strong written and verbal communication skills, with the confidence to communicate directly with clients.
• Able to take ownership of technical problems, manage priorities and see work through to completion.
• Preferred Certifications
  • Preference will be given to candidates who hold one or more of the following:
  • Fortinet NSE 1, NSE 2 or NSE 3 certification
  • Microsoft Azure Fundamentals certification
• Additional certifications such as A+, N+, Microsoft, MS 365, VMware, Hyper‑V, Veeam or Acronis will be advantageous.

Ready for Your Next Step?

If you are an experienced support engineer who wants broader technical exposure, more ownership and a clear opportunity to progress towards Tier 3 or technical leadership, this is an opportunity worth exploring.