Branch Operations & Growth Associate

Wesbank; Vredenburg; On-site; ZAR 522,000 - 706,000; Full time

Job summary

FNB POP: Associate in Vredenburg is responsible for managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. The role combines operational discipline, people support, relationship management and process improvement to ensure efficient branch operations and high-quality service.

The position requires an NQF Level 5 Certificate with 4–5 years of client relationship management and leadership experience; a Diploma is preferred.

Qualifications

• Minimum qualification: NQF Level 5 Certificate.
• Preferred qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services.
• 4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience.

Responsibilities

• Manage resources effectively to support branch performance and business growth.
• Deliver excellent customer experiences that align with organisational values.
• Prevent wastage by identifying process improvements to contain and reduce costs.
• Execute management responsibilities to create a supportive, high‑performance environment.
• Provide subject matter expertise and thought leadership within your area of specialisation.
• Ensure compliance with legislative, audit, policy, and governance requirements.
• Identify opportunities to grow the customer base by attracting creditworthy and profitable customers.
• Build strong working relationships across teams and functional lines to enhance collaboration and innovation.
• Improve service delivery processes to meet or exceed customer expectations.
• Contribute to the development of budgets linked to operational plans, monitor progress, and report variances.

Skills

Relationship management

Sales & service management

Leadership

Education

NQF Level 5 Certificate

Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services

Job description

FNB POP: Associate in Vredenburg is responsible for managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. The role combines operational discipline, people support, relationship management and process improvement to ensure efficient branch operations and high-quality service.

The position requires an NQF Level 5 Certificate with 4–5 years of client relationship management and leadership experience; a Diploma is preferred.