Branch Operations & Growth Associate

FirstRand Limited; Vredenburg; On-site; ZAR 250,000 - 320,000; Full time

Job summary

FirstRand Limited's FNB Points of Presence team seeks an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals.

This role blends operations, people support, relationship management, and process improvement to ensure efficient branch operations and high service standards.

You will engage customers, grow portfolios, monitor budgets, maintain governance, and collaborate across teams to deliver innovative banking solutions.

Qualifications

• Experience in client relationship management, sales and service delivery.
• Proven leadership experience within a banking or financial services setting.
• Strong organizational and governance awareness.

Responsibilities

• Manage resources to support branch performance and growth.
• Deliver customer experiences aligned to company values.
• Identify process improvements to reduce wastage and costs.

Skills

Client relationship mgmt

Sales and service mgmt

Leadership

Communication

Problem solving

Education

NQF Level 5 Certificate

Undergraduate Diploma (NQF 6) in Business/Banking/Financial Services

Tools

CRM systems

Job description

FirstRand Limited's FNB Points of Presence team seeks an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals.

This role blends operations, people support, relationship management, and process improvement to ensure efficient branch operations and high service standards.

You will engage customers, grow portfolios, monitor budgets, maintain governance, and collaborate across teams to deliver innovative banking solutions.