Branch Advisor: Elevate Client Relationships & Finance

Fnbnamibia; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB Points of Presence in Bloemfontein is seeking Branch Advisor candidates for our POP talent pool. The role provides compliant, professional financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA, TCF, and FNB governance standards.

You will build lasting client relationships, educate customers on banking solutions, manage records, and contribute to achieving sales and service targets.

Qualifications

• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers on the correct Banking platform aligned with their needs.
• Connect with customers by living up to the brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow-ups within agreed turnaround times

Skills

FAIS knowledge

TCF knowledge

Sales targets

Client relationships

Education

Grade 12 / NQF4

NQF5 Certificate (Banking/Business Admin/Customer Service)

Job description

FNB Points of Presence in Bloemfontein is seeking Branch Advisor candidates for our POP talent pool. The role provides compliant, professional financial advice to walk-in and existing clients in a high-volume branch, aligning with FAIS, FICA, TCF, and FNB governance standards.

You will build lasting client relationships, educate customers on banking solutions, manage records, and contribute to achieving sales and service targets.