Growth & Operations Associate - Customer Experience

FirstRand Bank Limited; Vredenburg; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Growth opportunities aligned to ops,销售

On-the-job learning and development

Collaborative environment committed to

Service excellence and innovation

Job summary

FirstRand Bank Limited, a South African financial services group, seeks an Associate to manage branch resources, drive growth, and deliver an excellent customer experience aligned to business goals. You will support operations with discipline, people, relationships, and process improvements to ensure efficient branch functioning and outstanding service delivery.

The role emphasizes governance, collaboration across teams, and proactive identification of opportunities to grow the customer base

Qualifications

• Minimum qualification: NQF Level 5 certificate.
• Preferred qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services.
• 4–5 years of experience in client relationship management, sales and service management with leadership experience.

Responsibilities

• Manage branch resources to support performance and growth.
• Deliver excellent customer experiences aligned with values.
• Identify cost-saving process improvements to contain and reduce wastage.
• Execute management responsibilities to create a high‑performance environment.
• Ensure governance, policy, and regulatory compliance.
• Cultivate relationships across teams to enhance collaboration and innovation.

Skills

Customer engagement

Relationship management

Sales & service delivery

Leadership

Education

NQF Level 5 Certificate

Undergraduate Diploma in Business Admin/Banking/Financial Services

Job description

FirstRand Bank Limited, a South African financial services group, seeks an Associate to manage branch resources, drive growth, and deliver an excellent customer experience aligned to business goals. You will support operations with discipline, people, relationships, and process improvements to ensure efficient branch functioning and outstanding service delivery.

The role emphasizes governance, collaboration across teams, and proactive identification of opportunities to grow the customer base