Branch Growth & Customer Experience Associate

RMB Nigeria Limited; Vredenburg; On-site; ZAR 558,000 - 669,000; Full time

Job summary

Hello Future Associate! Welcome to FNB, the home of the #changeables.

As part of our FNB Points of Presence team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.

Qualifications

• Minimum qualification: NQF Level 5 Certificate.
• Preferred qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services.
• 4 to 5 years of experience in client relationship management, sales and service management, and proven leadership experience.

Responsibilities

• Manage resources to support branch performance and business growth.
• Deliver excellent customer experiences aligned to organisational values.
• Identify and implement process improvements to contain and reduce costs.
• Provide leadership and support across teams to ensure a high‑performance environment.
• Contribute to budgets and monitor variances against operational plans.
• Grow the customer base by attracting creditworthy and profitable customers.

Skills

Customer engagement

Portfolio management

Sales support

Service delivery

Governance knowledge

Education

NQF Level 5 Certificate

Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services

Job description

Hello Future Associate! Welcome to FNB, the home of the #changeables.

As part of our FNB Points of Presence team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service.