Customer Experience & Growth Associate

Fnbnamibia; Vredenburg; On-site; ZAR 558,000 - 669,000; Full time

Benefits offered by this job

On-the-job learning

Growth opportunities

Collaborative environment

Job summary

FNB is seeking an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals. The role blends operations, people support, relationship management, and process improvements to ensure efficient branch performance.

You will focus on governance, compliance, and identifying opportunities to expand the portfolio while collaborating across teams and delivering high-quality service.

Qualifications

• Minimum qualification: NQF Level 5 Certificate
• Preferred qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services
• 4 to 5 years of experience in client relationship management, sales and service management, and leadership experience

Responsibilities

• Manage resources effectively to support branch performance and business growth.
• Deliver excellent customer experiences aligned to organisational values.
• Identify opportunities to grow the customer base and contribute to portfolio expansion.
• Ensure governance, compliance, and administrative processes are followed.
• Collaborate across teams to support innovation and service delivery improvements.

Job description

FNB is seeking an Associate to manage branch resources, drive growth, and deliver exceptional customer experiences aligned to business goals. The role blends operations, people support, relationship management, and process improvements to ensure efficient branch performance.

You will focus on governance, compliance, and identifying opportunities to expand the portfolio while collaborating across teams and delivering high-quality service.