Associate

FirstRand Bank Limited; Vredenburg; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Growth opportunities aligned to ops,销售

On-the-job learning and development

Collaborative environment committed to

Service excellence and innovation

Job summary

FirstRand Bank Limited, a South African financial services group, seeks an Associate to manage branch resources, drive growth, and deliver an excellent customer experience aligned to business goals. You will support operations with discipline, people, relationships, and process improvements to ensure efficient branch functioning and outstanding service delivery.

The role emphasizes governance, collaboration across teams, and proactive identification of opportunities to grow the customer base

Qualifications

• Minimum qualification: NQF Level 5 certificate.
• Preferred qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services.
• 4–5 years of experience in client relationship management, sales and service management with leadership experience.

Responsibilities

• Manage branch resources to support performance and growth.
• Deliver excellent customer experiences aligned with values.
• Identify cost-saving process improvements to contain and reduce wastage.
• Execute management responsibilities to create a high‑performance environment.
• Ensure governance, policy, and regulatory compliance.
• Cultivate relationships across teams to enhance collaboration and innovation.

Skills

Customer engagement

Relationship management

Sales & service delivery

Leadership

Education

NQF Level 5 Certificate

Undergraduate Diploma in Business Admin/Banking/Financial Services

Job description

Job Description To manage resources, generate growth in line with business goals through the delivery of an excellent customer experience Hello Future Associate! Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions. As part of our FNB Points of Presence (POP) team, the Associate plays an important role in managing branch resources, driving growth, and delivering an excellent customer experience aligned to business goals. This role combines operational discipline, people support, relationship management, and process improvement ensuring the branch operates efficiently while customers receive exceptional service. Now’s the time to imagine your potential in a role where operational excellence and customer value come together.

Responsibilities

• Manage resources effectively to support branch performance and business growth
• Deliver excellent customer experiences that align with organisational values
• Prevent wastage by identifying process improvements to contain and reduce costs
• Execute management responsibilities to create a supportive, high‑performance environment
• Provide subject matter expertise and thought leadership within your area of specialisation
• Ensure compliance with legislative, audit, policy, and governance requirements
• Identify opportunities to grow the customer base by attracting creditworthy and profitable customers
• Build strong working relationships across teams and functional lines to enhance collaboration and innovation
• Improve service delivery processes to meet or exceed customer expectations
• Contribute to the development of budgets linked to operational plans, monitor progress, and report variances

Qualification & Experience

Minimum Qualification: NQF Level 5 Certificate Preferred Qualification: Undergraduate Diploma NQF Level 6 in Business Administration, Banking, or Financial Services 4 to 5 years of experience in client relationship management, sales and service management and proven leadership experience

Ideal Candidate Attributes

• Experience engaging customers, managing portfolios, or supporting sales and service delivery
• A proactive and solutions‑driven mindset
• Ability to identify growth opportunities and contribute to portfolio expansion
• Strong organisational and coordination skills
• Sound understanding of governance, compliance, and administrative processes
• Ability to collaborate across teams and support innovation

Benefits

• A critical supporting role within the FNB Points of Presence environment
• Growth opportunities aligned to operational management, sales, and customer engagement
• On‑the‑job learning and development to strengthen technical and people capabilities
• A collaborative environment committed to service excellence and innovation

What We’re Looking For

• Customer‑centric with a high level of professionalism
• Operationally disciplined and attentive to detail
• Confident engaging with customers and internal stakeholders
• Proactive in identifying improvements and delivering solutions
• A strong team contributor who values collaboration
• Self‑driven and committed to continuous development

Employment Equity

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily, and this information will be kept confidential unless required by law.

Closing Date

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 13/11/26

FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group’s track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.