Branch Delivery & Service Leader - Sales & Growth

FirstRand Limited

Johannesburg

On-site

ZAR 450,000 - 700,000

Full time

4 days ago

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Benefits offered by this job

Leadership development

Learning opportunities

Job summary

FirstRand Limited, through its FNB Points of Presence, seeks a Branch Delivery Sales and Service Team Leader to lead and coach the branch sales and service teams to exceed targets while delivering exceptional customer experiences. You will drive sales initiatives, embed governance, and develop high-performing teams in a fast-paced branch environment.

The role emphasises customer-centric service, data-driven improvements, and ongoing development aligned with HR policies, with opportunities for

Qualifications

Minimum qualification: Grade 12 / NQF Level 4.
Preferred qualification: NQF Level 5 certificate in Banking, Business Management, or related fields.
1–3 years of experience in sales, management and/or supervisory roles.

Responsibilities

Lead and coach the sales and service team to meet targets.
Drive sales across product and campaign initiatives to optimise growth and profitability.
Ensure customer experience excellence aligned to service standards.
Communicate service solutions clearly and secure customer and stakeholder buy-in.
Ensure product knowledge and advice provided is compliant.
Analyse customer insights and business data to identify service and sales improvement opportunities.
Provide regular reporting on service delivery, customer targets, and SLA performance.