Branch Delivery & Service Growth Leader

FirstRand Limited

Pretoria

On-site

ZAR 350,000 - 650,000

Full time

4 days ago

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Benefits offered by this job

Leadership development

Learning opportunities

Diversity & inclusion

Job summary

FirstRand Limited’s FNB Points of Presence invites applications for a Branch Delivery Sales and Service Team Leader in Pretoria. You will lead and coach the branch’s sales and service team to meet and exceed targets, while ensuring high customer experience and strict adherence to governance and compliance standards.

You will analyse customer insights, report on SLA performance, and develop capable teams through ongoing coaching and structured development plans within a fast-paced branch

Qualifications

Proven leadership experience within a sales and service branch environment.
Strong track record of achieving sales, service, and customer experience targets.
Solid understanding of compliance, risk, and governance within financial services.
Experience coaching, developing, and managing team performance.

Responsibilities

Lead and support the sales and service team to achieve and exceed targets.
Drive sales across product and campaign initiatives to optimise growth and profitability.
Deliver customer experience excellence aligned to service standards.
Communicate service solutions clearly and secure customer and stakeholder buy-in.

Skills

Leadership

Coaching

Sales performance

Customer service

Communication

Data analysis

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Management

Tools

CRM software

MS Excel

Job description

You will analyse customer insights, report on SLA performance, and develop capable teams through ongoing coaching and structured development plans within a fast-paced branch

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