Senior Branch Manager

Placements24; George; On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Annual salary with performance-based 8

Health insurance

Retirement plan

Career progression

Access to cutting-edge banking tech

Generous leave allowance

Job summary

Placements24 seeks a Senior Branch Manager for its client, a leading financial services institution in George, Western Cape. You will lead branch operations, drive sales and service targets, and manage a team of banking professionals to deliver exceptional customer experiences.

The role requires 8+ years in financial services with at least 5 in management, strong leadership, and deep knowledge of banking products and regulatory frameworks.

Qualifications

• Bachelor's degree in Business, Finance, Economics or related discipline.
• Postgraduate qualifications are a plus.
• 8+ years in financial services with 5+ years in management.

Responsibilities

• Lead and manage branch operations to hit sales, service and profitability targets.
• Recruit, train, mentor and develop branch staff for a high-performing team.
• Oversee daily branch activities including customer transactions and new business development.
• Ensure AML and FICA regulatory compliance across the branch.
• Develop and implement sales strategies to grow the customer base.
• Monitor performance metrics and report to regional management.
• Manage branch expenses and allocate resources efficiently.
• Handle escalated customer inquiries with professional resolution.
• Promote a strong sales culture and excellent customer service standards.
• Act as a key ambassador for the bank in George community.

Skills

Leadership

Coaching

Customer relationship

Regulatory compliance

CRM systems

Banking software

Sales target achievement

Education

Bachelor's in Business/Finance/Economics

Postgraduate qualifications

Tools

CRM systems

Banking software

Job description

About the Role

Our client, a leading financial services institution, is actively seeking a dynamic and results-oriented Senior Branch Manager to lead its operations in George, Western Cape . This senior management position requires a proven leader with extensive experience in banking or financial services management. The ideal candidate will be responsible for driving branch performance, managing a team of banking professionals, ensuring exceptional customer service, and maintaining regulatory compliance. This is a crucial role that offers the opportunity to shape the future of the branch and contribute significantly to the bank's strategic goals in a vibrant community.

Key Responsibilities

• Lead and manage all aspects of branch operations, ensuring the achievement of sales, service, and profitability targets.
• Recruit, train, mentor, and develop branch staff to foster a high-performing and customer-centric team.
• Oversee daily branch activities, including customer transactions, account management, and new business development.
• Ensure strict adherence to all company policies, procedures, and regulatory requirements, including AML and FICA.
• Develop and implement effective sales strategies to grow the customer base and deepen existing relationships.
• Monitor branch performance metrics and provide regular reports to regional management.
• Manage branch expenses and ensure efficient resource allocation.
• Handle complex customer inquiries and resolve escalated issues promptly and professionally.
• Promote a strong sales culture and ensure excellent customer service standards are consistently met.
• Act as a key ambassador for the bank within the George community.

Requirements

• A relevant Bachelor's degree in Business, Finance, Economics, or a related discipline.
• Postgraduate qualifications are a plus.
• A minimum of 8 years of experience in the financial services sector, with at least 5 years in a management or supervisory role.
• Demonstrated success in achieving sales and service targets in a branch environment.
• In-depth knowledge of banking products, services, and regulatory frameworks.
• Strong leadership, team management, and coaching skills.
• Excellent communication, interpersonal, and customer relationship management abilities.
• Proven ability to analyze financial data and make sound business decisions.
• Proficiency in banking software and CRM systems.
• Resilience and the ability to thrive in a competitive market.
• A clear credit and criminal record.

Benefits

• An attractive annual salary with performance-based incentives.
• Comprehensive health insurance and retirement plan.
• Opportunities for career progression and leadership development.
• Access to cutting-edge banking technology and resources.
• A dynamic and professional work environment in George.
• Generous leave allowance.