Branch Manager

Pepkor Lifestyle; Parys; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Pepkor Lifestyle in Parys seeks an entrepreneurial Branch Manager to own and optimize store performance, driving daily sales, profitability, and exceptional customer service.

You will lead visual merchandising, coach staff, manage stock, cash handling and compliance with CPA, NCA and POPIA. SAP/SAS experience preferred; Matric required with 3–6 years in retail.

Qualifications

• Matric certificate required.
• 3–6 years of retail experience.
• Strong leadership, planning and adaptability.
• Familiar with SAP/SAS retail systems and relevant laws (CPA, NCA, POPIA).

Responsibilities

• Store Performance: drive daily sales, monitor expenses, analyze local sales trends to meet profitability goals.
• Floor Leadership: implement planograms, manage promotions, and conduct daily floor activities.
• Team Empowerment: recruit, develop and retain staff; conduct monthly reviews and training.
• Risk & Admin: handle cash-ups, stock counts, shrinkage control, and safety compliance.
• Customer Service Champion: resolve issues on the floor and monitor online reviews.

Skills

Google Suite

Stock management

Retail systems

Education

Matric certificate

Tools

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).