Branch Manager

Pepkor Lifestyle; Johannesburg; Vor Ort; ZAR 350.000 - 480.000; Vollzeit

Zusammenfassung

Pepkor Lifestyle is seeking a Branch Manager in Johannesburg to drive store performance, lead floor operations, and deliver exceptional customer service. You will own daily sales strategy, merchandising execution, and staff development to achieve profitability and growth.

The role requires 3–6 years of retail experience, Matric, and strong leadership, planning, and operational capabilities. Proficiency in Google Suite and stock management, plus understanding of SAP/SAS and relevant CPA/NCA/POPIA

Qualifikationen

• Matric certificate.
• 3 to 6 years of retail experience.
• Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).

Aufgaben

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

Kenntnisse

Google Suite

Stock management

Retail finance systems

CPA

NCA

POPIA

Ausbildung

Matric certificate

Tools

SAP

SAS

Jobbeschreibung

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).