Branch Manager

Pepkor Lifestyle; Randburg; On-site; ZAR 420,000 - 620,000; Full time

Job summary

Pepkor Lifestyle in Randburg is seeking a Branch Manager to own the store’s profitability, lead daily sales, customer service, and visual merchandising. You will run the store like your own business, driving performance and building a high-performing team.

You will recruit and coach staff, oversee stock control and safety compliance, and ensure an exceptional in-store experience for customers. This role is on-site at our Randburg location.

Qualifications

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core competencies include decisive action, leadership, planning, pressure management and entrepreneurial thinking.
• Skills include Google Suite, stock management, and knowledge of retail finance systems (SAP/SAS) and regulations (CPA, NCA, POPIA).

Responsibilities

• Store Performance: Drive daily sales strategies, monitor budgets and expenses to meet profitability goals.
• Floor Leadership & Execution: Implement visual merchandising plans, manage promotions, run daily floorboard checks.
• Team Empowerment: Recruit, develop, and retain staff; conduct monthly reviews; track training.
• Risk & Admin Control: Manage cash, stock counts, shrinkage, health & safety standards.
• Customer Service Champion: Resolve issues on floor, review reviews and CRM reports to improve service.

Skills

Decision making

Leadership

Planning and organizing

Coping with pressures

Entrepreneurial thinking

Education

Matric certificate

Tools

Google Suite

Stock management

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).