Branch Manager

Sleepmasters; Pretoria; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Sleepmasters in Pretoria is seeking a Branch Manager to take full ownership of a busy retail store. You will drive daily sales, manage budgets and stock, and ensure world-class customer service and visual merchandising.

You will recruit and develop the team, run regular performance reviews, implement training, and uphold health and safety standards while maintaining strong governance over cash, stock, and administration.

Qualifications

• Matric certificate is required.
• 3–6 years of retail experience.
• Strong leadership and planning capabilities.

Responsibilities

• Drive daily sales strategies and profitability.
• Implement visual merchandising planograms and manage campaigns.
• Lead and develop store team through regular reviews and training.
• Perform in-store administration including cash handling, stock counts, and loss prevention.
• Monitor customer feedback and CRM reports to deliver exceptional in-store service.

Skills

Decision making

Team leadership

Planning & organizing

Pressure management

Entrepreneurial thinking

Education

Matric certificate

Tools

Google Suite

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).