Branch Manager

Pepkor Lifestyle; Abaqulusi Local Municipality; On-site; ZAR 350,000 - 520,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to take full ownership of a retail store in KwaZulu-Natal. You will lead daily sales, optimize profitability and ensure outstanding customer service and visual merchandising.

You will supervise staff, implement merchandising plans, and drive store performance through data-driven decisions while maintaining compliance with retail regulations. This role suits entrepreneurial leaders who want to grow a business under the Pepkor Lifestyle banner.

Qualifications

• Matric certificate is required.
• 3 to 6 years of retail experience.
• Strong leadership, planning, and organizational skills with a business mindset.

Responsibilities

• Drive daily sales and profitability through strategic store management.
• Lead visual merchandising and promotional campaigns to standards.
• Recruit, develop and retain store talent with regular performance reviews.
• Manage stock, shrinkage, cash handling and store admin.
• Ensure exceptional in-store customer service and issue resolution.

Skills

Google Suite

Stock management

SAP

SAS

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).