Branch Manager

Pepkor Lifestyle; Alberton; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own and drive the store's overall performance, including sales growth, profitability, and customer service. You will lead visual merchandising, promotions, and daily operations to run the store like your own business.

You will recruit and develop staff, conduct regular performance reviews, manage stock, cash, and compliance with CPA, NCA, POPIA, and other regulations while delivering an exceptional in-store experience.

Qualifications

• Matric certificate required.
• 3 to 6 years of retail experience.
• Strong decision-making, leadership and organizational skills with entrepreneurial thinking.
• Proficiency in Google Suite; solid stock management and knowledge of retail finance systems (SAP/SAS) and applicable regulations.

Responsibilities

• Execute daily sales strategies, monitor budgets, manage store expenses and analyze local sales trends to meet profitability goals.
• Lead visual merchandising, manage promotions, and conduct daily floor meetings, floorwalks and checklists to maintain store standards.
• Recruit, develop and retain staff; conduct monthly performance reviews and track training participation.
• Manage in-store administration, including cash handling, stock counts and shrinkage control; ensure health and safety compliance.
• Resolve customer issues on the floor and monitor reviews and CRM data to drive an exceptional customer experience.

Skills

Google Suite

Stock management

Entrepreneurial thinking

Leadership

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).