Branch Manager

Pepkor Lifestyle; eMalahleni; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own the store's performance, daily sales, and customer experience. You will lead merchandising, promotions, and daily operations, treating the store as your own business.

You will recruit, develop and retain top store talent, run monthly reviews, and ensure stock accuracy, risk management, and safety standards across the floor.

Qualifications

• Matric certificate is required.
• 3–6 years of retail experience.
• Strong leadership and planning abilities.
• Ability to drive sales and customer service.

Responsibilities

• Drive daily sales and profitability through strategic store leadership.
• Lead visual merchandising and promotions to meet standards.
• Recruit, develop and retain store talent; conduct monthly performance reviews.
• Oversee in-store admin, cash handling, stock counts, and shrinkage control.
• Resolve customer issues on the floor and monitor reviews and CRM reports.

Skills

Google Suite proficiency

Stock management

Retail finance systems

Education

Matric certificate

Tools

SAP

SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).