Branch Manager

Pepkor Lifestyle; Gauteng; On-site; ZAR 420,000 - 580,000; Full time

Job summary

Pepkor Lifestyle is seeking a Branch Manager to own the store’s performance in Gauteng, overseeing daily sales, profitability, customer service, and visual merchandising. You will drive promotions, quality standards and staff leadership to deliver a standout in-store experience.

Ideal candidates have 3–6 years in retail, Matric, and strong decision-making, planning and entrepreneurial thinking to optimize operations and respond to market trends.

Qualifications

• Matric certificate completed or equivalent.
• 3–6 years of retail experience required.
• Strong decision making and leadership abilities.
• Knowledge of SAP/SAS and retail financial operations helpful.

Responsibilities

• Execute daily sales strategies to meet profitability goals.
• Lead visual merchandising execution and promotional campaigns.
• Recruit, develop and retain store staff; conduct performance reviews.
• Manage in-store administration, stock counts and safety standards.
• Resolve customer issues on the floor and monitor customer feedback.

Skills

Decision making

Leadership

Planning & organizing

Coping with pressure

Entrepreneurial thinking

Education

Matric certificate

Tools

Google Suite

SAP/SAS

Job description

Introduction

Are you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).