Branch Manager

Pepkor Lifestyle; Durban; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Pepkor Lifestyle in Durban is seeking an entrepreneurial Branch Manager to own and optimize overall store performance, profits, and customer experience. You will drive sales, manage budgets, and lead a high-performing team in a fast-paced retail environment.

You will ensure world-class customer service, accurate stock management, and compliant operations while upholding strong visual merchandising standards and safety practices.

Qualifications

• Matric certificate required.
• 3–6 years of retail experience.
• Strong decision-making and leadership abilities.
• Familiarity with SAP/SAS and related compliance standards.

Responsibilities

• Drive daily store performance and profitability targets.
• Lead visual merchandising and in-store promotions.
• Recruit, develop and retain store talent; conduct regular reviews.
• Oversee cash handling, stock counts and shrinkage control.
• Ensure health and safety standards and exceptional customer service.

Skills

Google Suite

Stock management

Retail finance systems

Legislation compliance

Education

Matric certificate

Tools

SAP

SAS

Job description

IntroductionAre you an entrepreneurial leader ready to take full ownership of a retail store? As a Branch Manager, your primary role will be to strategically lead and optimize your store's total operational performance. From driving daily sales and profitability to ensuring world-class customer service and visual merchandising, you will run your store like your own business.

Key Responsibilities

• Store Performance: Execute daily sales strategies, monitor budgets, manage store expenses, and analyze local sales trends to meet or exceed profitability goals.
• Floor Leadership & Execution: Effectively implement visual merchandising planograms, manage promotional campaigns, and conduct daily morning meetings, floorwalks, and checklists to guarantee pristine store standards.
• Team Empowerment: Recruit, develop, and retain top store talent; host monthly 1-on-1 performance reviews, track digital training participation (Axonify), and cultivate a high-performance culture.
• Risk & Admin Control: Execute vital in-store administration, including cash-ups and stock counts; actively manage stock loss/shrinkage, and ensure health & safety standards are met.
• Customer Service Champion: Resolve customer issues on the floor immediately, review social/Google reviews and CRM reports daily, and inspire staff to deliver an exceptional in-store experience.

What We Are Looking For

• Education: Matric certificate.
• Experience: 3 to 6 years of retail experience.
• Core Competencies: Strong capabilities in deciding and initiating action, leading and supervising, planning and organizing, coping with pressures, and entrepreneurial thinking.
• Skills: Google Suite proficiency, operational stock management, and a solid understanding of retail and consumer finance operating systems (SAP/SAS) and legislations (CPA, NCA, POPIA, etc.).